Refund policy

Refund Policy – Dahab Aromas

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Dahab.aromas@gmail.com

Order Processing & Delivery

Orders are typically processed within 1 business day, excluding weekends.
All orders are shipped from Pingree Grove, Illinois.
Once shipped, you’ll receive a tracking number via UPS or USPS.
Other U.S. states: 2–8 business days

We are not responsible for theft once a package is marked “delivered” to the address provided during checkout.

Damaged Items

If your product arrives damaged, please email us at dahab.aromas@gmail.com with:

Photos of the outer box
Photos of the product packaging
Photos of any visible damage or leaks

📸 We cannot process refund/replacement claims without photographic documentation.

We use secure packaging to prevent damage, but if an issue arises, we are happy to help resolve it quickly.

Wholesale Policy

Minimum Order Quantity: 12 units (for high-end items)
Shipping Costs: Customer is responsible; costs will be communicated after the order is placed
Returns & Exchanges: All wholesale sales are final; no returns or exchanges

For wholesale inquiries, please email dahab.aromas@gmail.com before placing your order.

Return & Exchange Policy

Due to the nature of our products and hygiene standards, all sales are final.

We only accept returns or exchanges if the item arrives damaged or incorrect.

Customers must contact us within 48 hours of delivery and provide clear photos of the issue in order for us to assist.

We are not responsible for damages caused by misuse or improper storage, and we are not liable for shipping delays or carrier-related issues once the order has been handed over to the shipping provider.

To start a return, you can contact us at Dahab.aromas@gmail.com Please note that returns will need to be sent to the following address: 1751 Cedarwood Ln, Pingree Grove, Illinois, 60140-1007 United States.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Dahab.aromas@gmail.com.